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Total Customer Value Management (TCVM)

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Transformation and "Firms of Endearment”" Article Tata Power (Values Create Value)

 

 

 

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May, 23-24, 2018 : Gautam Mahajan to co-chair The First Global Conference on Creating Value" at Leicester Castle Business School (De Montfort University, Leicester, UK).
September, 25, 2017 : Gautam Mahajan spoke at ICPI (International Consulting Professional’s Council), on Creating Value
September, 23, 2017 : Entrepreneurship at the Bottom of the Pyramid meeting with Praveen Roy (former Chairman, Hospitality Skills Development Council, Kingsuk Sikdar, Consultant, Vivek Mahajan CEO Avcom India, Rajesh Diwan, Employability expert, Girija Verma, Lawyer, Adil Ali, NGO consultant,  Dr Srivastava Fortis and Gautam Mahajan met to discuss Entrepreneurship at the Bottom of the Pyramid
September, 22, 2017 : Gautam Mahajan gives a talk at the Value Creation Forum organised by Deepak Bharara and SN Zindal
September, 18, 2017 : Gautam Mahajan gives a talk on Creating Value to faculty of De Montfort University and Leicester Castle Business School in Leicester UK
September, 14, 2017 : Gautam Mahajan conducts a workshop at NYPS 2107 Nail Your Pricing Strategy Conference in Berlin, on Creating Value and Getting a Price for it.
September, 12-13, 2017 : NYPS 2107 Nail Your Pricing Strategy Conference in Berlin, where Gautam Mahajan gave a keynote address, The Last Mile of Pricing is buying.
June, 22-25, 2017 : Gautam Mahajan attended, spoke at and chaired a session at Frontiers in Service conference in New York
June, 23, 2017 : A Board Meeting of the Journal of Creating Value was held at Fordham College in New York. Attendees included S, Vargo, A. Parasuraman, Werner Kunz, Sertan Kabadayi, Wolfgang Ulaga, Todd Snelgrove, Diane Magers, Moshe Davidow, Ray Fisk and Gautam Mahajan
June, 21, 2017 : Gautam Mahajan was the lead speaker at the CVCI sponsored round table at Bentley College in Waltham
March 16, 2017 : Gautam Mahajan addressses Intel prchasing Emerg Women's entrepreneurs group
March 15, 2017 : Gautam Mahajan speaks to Fore Management School students on Creating Value for Yourself
March 3, 2017 : Gautam Mahajan delivers Key note adddress to Premium Transmission Leadership Meet in Pune
February18,​ 2017​ : Gautam Mahajan speaks at Gitpro World Conference, Palo Alto
February15,​ 2017​ :
Gautam Mahajan meeting Frost & Sullivan JCV Board member David Frigstadt, Sant​a Clara, Ca
February15,​ 2017​ : Gautam Mahajan speaking at ISSIP innovation round table, San Jose State University
February 14,​ 2017​ :
Gautam Mahajan visiting University of California, Davis, School of Busi​n​ess

February 9, 2017 : Gautam Mahajan visiting Texas State University McCoy College of Business Administration, San Marcos
February 8, 2017 : Gautam Mahajan speaks at UT Texas, Austin IC2 innovation talk
February 7, 2017 : Gautam Mahajan meeting Center of American and Internatinal Law Director, Plano Tx
February 7, 2017 :
Gautam Mahajan speaks at CXPA ​and ATT, ​Plano Tx at ATT Foundry
February 7, 2017 : Gautam Mahajan visiting Northern Texas University, Denton speaking to researchers, faculty and students
February 6, 2017 : Gautam Mahajan meeting CXPA (Customer Ex​p​erience Professional association) with Dell, Austin
January 12, 2017 : Sage and Gautam Mahajan speak on his book, Value Creation, The Definitive Guide for Business Leaders at the Delhi Literary Festival and World Book Fair.
January 7, 2017 : As an invited Speaker, Gautam Mahajan spoke on “Is the Customer Value Imperative as Important in Emerging Markets as in Developed Countries?” at Indian Institute of Management, Lucknow, Noida campus at the International Conference on “Reaching Consumers in Emerging Markets”.
January 2 and 3, 2017 : Gautam Mahajan spoke at the All Ladies League and the Women’s Economic Forum at Kolkata on 3 topics: Gender Bias, Creating Value, and Unleashing the Warrior in You.
December 21, 2016 : Gautam Mahajan was Guest of Honor PTU Center of Excellence at in Mohali, Punjab and spoke on “Creating Value for Yourself”.
November 7 and 8, 2016 : Gautam Mahajan gave a series of talks and interactive sessions with Deans, Infrastructre staff, academic staff and students at IIT Mandi.
September 19, 2016 :
Gautam Mahajan speaks to engineering students at Model Institute of Engineering Technology on Creating Value for Yourself and for MBA students on Customer Value Management
He also spoke at the Model Institute of Education Research to teachers on Creating Value
September 17, 2016 : Director Srinivasan of Indian Institute of Management, Bangalore releases Gautam Mahajan's book, Value Creation, the Definitive Guide for Business Leaders
September 17, 2016 : Walter Viera and Gautam Mahajan speak at a panel in LitBizFest at Bangalore
September 7, 2016 : Welcome speech for entering class at SGT University, Gurgaon by Gautam Mahajan
August 17, 2016  

Gautam Mahajan makes a presentation to ISSIP on August 17

Executive Director  Yassi Moghaddam says Thank you so much for a terrific presentation!

Willian Lim says: Thanks for sharing with us the Customer Value Creation topic, excellent presentation!

I truly agreed with you on the service mindset (the servers) and service culture (permeates throughout the enterprise) to co-create the economic benefits/gains with and for customer in the desired manner.

Looking forward to your new publication in due course.

August 1, 2016  

Value Creation Book

May 10, 2016

:

Gautam Mahajan gives a full day seminar and a Customer Circles demonstration to 26 Bankers at the RBI College of Agri Banking in Pune.

See testimonials below:

“I am short of words to thank you for the inspiration that I got from you. I learned many things and I am definitely looking forward to apply it. Thank you with all of my heart.........Mr. Hridaynath Kadu, Branch Manager-Vadkhal Branch, G.P. Parsik Bank Ltd.)

Indeed it was a pleasure listening your session at CAB,

Mr. Pramod Panda, CGM & Principal of CAB in his valediction yesterday asked the participants about our feedback on your session.  Everybody in one voice told that your session was the most enjoyable & useful in the entire training programme.

Reg the customer circles in our bank, I would request you to get in touch with Mr P C Dash, DGM & Principal , IMAGE (our officers staff training centre at Chennai  & our General Manager (CSC) Mr V Gopal who will be in a position to respond in this regard.” ........Mr. V. Viswanathan. Chief Manager-Customer Service, Indian Bank

It is always eye opening to listen to you. In my morning chit chat with the participants, they too liked your presentation and your inimitable style of interactions with them. I have discussed with Principal the idea of putting your book on the wall of cognition in our college as well.”........ Mr. Sundar Murthi, Deputy General Manager, RBI

“Thank You, it was a pleasure to meet you! The programme concluded last evening. Participants expressed their satisfaction with the design and the conduct of the programme. Of course, the sessions handled by you were well received.

I need to apply my mind to the question of follow-up.”
........Mr. Gautam Prakash, AGM and MOF, College of Agricultural Banking, Reserve Bank of India

December, 2015 : Mr. Gautam Mahajan makes a lecture to Benelux in December 2015
December 8, 2015 :

Mr Mahajan interacts with faculty of THNK School of Creative Leadership at Amsterdam

December 7, 2015 :

Mr Mahajan delivers a series of talks to NHTV Breda University of Apllied Science and to other European companies and Institutes: 1. Value Creation and Opportunities for Researchers 2. Value Creation ideas for University administrators, Education managers and curriculum developers 3. Value creation for Students, a talk to management students 4. Value Creation in Hospitality and for HRD 5. Value Creation for CEOs

December 3, 2015 :

At the Professional Pricing Society Coference in Amsterdam, Mr Mahajan conducts a one day workshop on Customer Value and Pricing

December 2, 2015 :

Gautam Mahajan chairs round table on Aligning Your Pricing with Customer's Expectations at Asian Pricing Summit at Singapore

December 1, 2015 :

Gautam Mahajan delivers one day masterclass workshop on Creating Value and Getting a Price for it at Asian Pricing Summit run by IQPC in Singapore

October 2015 :

Gautam Mahajan delivers a short course on Value creation and Engineers at IIT Gandhinagar. The course was highly appreciated

October 7, 2015 :

Mr Mahajan releases Journal of Creating Value and speaks at Frost & Sullivan's Growth Innovation and Leadership Conference at Mumbai

October 6, 2015 :

Mr Mahajan and Dr Vinay Kumar kick off Value creation for IIT Delhi staff

September 14, 2015 :

Ravi Shankar Prasad, Union Minister releases the Journal of Creating Value with Mr Mahajan and Managing Editor Neetu Kalra of Sage Publications at the Indo American Chamber of Commerce Fellowship Nite.

September 13, 2015 :

Gautam Mahajan is the featured speaker at the GIFT (Global Institute of Flexible Systems and technology) annual meeting. He spoke on Flexible Mind-set

September 6, 2015 :

Mr Mahajan and Dr Vinay Kumar kick off Value creation for IIT Delhi staff

July, 21 2015 :

Gautam Mahajan speaks to 50 bankers on Customer Strategy an Value Creation at RBI College of Agircultural Banking, Pune

July, 20 2015 :

Symbiosis has an interactive session with Mr Mahajan on research and publishing in the Journal of Creating Value

July, 09 2015 :

First Value Creation Forum, where Mr Mahajan is keynote speaker and released Journal of Creating Value

June, 27 2015 :

Mr Mahajan has meeting in Zagreb, Croatia on Creating Value

May, 10 2015 :

The Journal of creating Value first issue released

May, 2015 :

Course at IIT Mandi delvered by Gautam Mahajan on Creating Value for Engineers

March, 13 2015 :

Mr Mahajan attends Customer Value Leaders Forum and speaks

December, 06 2014 :

Tie and IACC host a breakfast meeting with Gautam Mahajan where he gave a workshop on Creating Value

December, 05 2014

:

Mr Mahajan gives seminar on Customer Value to companies in Kolkata

November,13 2014 :

Mr Gautam Mahajan addresses the staff of Interra IT at NOIDA on Value Creation and Customer Value.

November,08-09,2014

:

Mr Gautam Mahajan and Dr Vinay Kumar hold an interactive session on Value Creation and a Customer Circle for IIT Mandi administrative staff, security staff, cleaners, drivers, plumbers, electricians, construction and other staff. A Value Creation Council is to be set up.

November, 08 2014 :

Mr Gautam Mahajan along with Dr Vinay Kumar speak at the IIT Mandi Entrepreneur class and assess Entrepreneur proposals.

October, 07 2014 : Mr Mahajan gives a talk to the engineers and management of Hughes Systique on Customer Experience and Value Creation
September, 15 2014 :

Mr Gautam Mahajan was the Chief Guest at the Engineers Day at the CSIR Headquarters. He spoke about Value Creation and how to become world class by focusing on how each engineer can improve and contribute and create value.​

July , 2014 : Mr Mahajan joins the global board of AGILE (Association of  Global Community of Growth, Innovation and Leadership Executives), a Frost and Sullivan initiative
July 13, 2014
: Phase one of Coromandel CVF over
July 9, 2014 : Gautam Mahajan mentors staff and faculty at IIT Mandi
May 9, 2014 : Mr Gautam Mahajan had a Value Creation discussion "Realizing Customer Value - A Conversation with Gautam Mahajan" at Venture Labs in Vancouver, Canada
May 7, 2014 : Mr Gautam Mahajan spoke along with our Value Creation Journal board member Mr Bob Thompson at the Customer-Centric Leadership Forumat Coronado, CA ,onWhat's Next After Customer Experience? Value Creation in the Customer Age”.
April 13, 2014 : Mr Gautam Mahajan visited IIT Mandi, Himachal Pradesh for Exodia 2014 and to speak on Technology.
April 7-8, 2014 : Customer Value Foundation (CVF) through Gautam Mahajan conducted a workshop on "Customer Value Mapping" in Malaysia developed by IBN International
March,6 2014   Mr Mahajan speaks on Value Creation at Amity University, Noida
March 8-10-2014 : Mr Gautam Mahajan to visit IIT Mandi, Himachal Pradesh for Exodia 2014 and to speak on Technology. (POSTPONED FOR ONE MONTH)
February 13, 2014 : Mr Gautam Mahajan gave leadership talk on "Value Creation" at Indian Institute of Technology Madras, Department of Management Science.
February 1, 2014 : Mr Gautam Mahajan spoke at Clicklabs Conference on "Returning to fundamentals for innovation" in Indian Institute of Technology (IIT), Delhi
January 24, 2014 : Mr Gautam Mahajan spoke on "Going beyond: Leveraging Customer Value Creation for greater loyalty" at DMAi 2014 Convention, Radisson Blu, Delhi.
January 6, 2014 : Mr Gautam Mahajan spoke on "Customer Value Creation - The Concept and Practices in India" at seminar "Business Environment & Practices in India" organized by Multinational Business Academy, Noida
December 9, 2013 : Mr Gautam Mahajan spoke on Value Creation at XLRI (Xavier School of Management), Jamshedpur
October 30, 2013 : Value Creation Journal Group opened on LinkedIn
October 17, 2013 : Mr Gautam Mahajan to address CEO's in Warsaw, Poland
September 17, 2013
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Mr Gautam Mahajan addressed MBA students of Panipat Institute Of Engineering And Technology, Panipat on Customer Value Creation and Management
July 11, 2013 : Mr. Gautam Mahajan conducted a workshop on Customer Value Management in Noida at Visnova Solutions
May 22, 2013 :
Mr Gautam Mahajan chaired 3rd "Maximising Customer Loyalty & Profitability" Telecom Conference on Day-2 organized by Telecom IQ (A division of IQPC), in Germany. This conference had the largest telecom companies from Europe, including Vodafone, T Mobile, Deutsche Telecom, British Telecom, Telefonica Germany and Ireland, Slovak Telekom, One Telecom Slovenia, TDC Denmark, Telenet, Telekomunikacjka Polska, Telecom Italia, Wataniya Mobile Palestine, Azercell telecom, E-Plus Mobilfunk, Telenet Group, VIPnet, Orange, Omnatel Oman, Virgin Mobile, Globe telecom Philippines, IMIMobile, Gemalto, A1 Telekom, Austria,  etc.
May 21, 2013 : Mr Gautam Mahajan chaired a session on Day-1 at 3rd "Maximising Customer Loyalty & Profitability" Telecom Conference organized by Telecom IQ (A division of IQPC), in Germany
April 5, 2013 : Mr Gautam Mahajan addresses senior management of Electrotherm (India) Ltd. on Creating Value and Pricing.
February 25-26, 2013 : Mr. Gautam Mahajan spoke on " Advanced Pricing Strategies ", with Bloomasia, in Mumbai
February 22, 2013 : Mr. Mahajan conducted one day Pricing Seminar in Mumbai on "Value Creation and Enhanced Pricing: Increase Profits through Right Customer Value Pricing", Partnered by GrowBrands in Mumbai
October 24, 2012 : Mr Mahajan conducted one day workshop at Orlando, Fl, USA on "Value creation and Enhanced Pricing: Increase Profits through Right Customer Value Pricing" at the Professional Pricing Society Conference
September 19, 2012 : Mr Mahajan spoke at the Etisalat global forum in Dubai
July 18, 2012 : CVF starts a new program at Zuari Industries, an Adventz company. This is a longer engagement
July 14, 2012 : Gautam Mahajan is Chief Guest at Melange, the first SRM University (50,000 students) alumni meet in NCR. He speaks on Creating Value and Unlearning
July 9, 2012 : Mr Gautam Mahajan spoke at Cuserv India 2012, Mumbai. Cuserv India is India’s Premier Customer Service Event with dedicated Service Leadership Workshop by International Author and Service Expert - ‘RON KAUFMAN’.
April 12, 2012 : Mr Gautam Mahajan led a webinar on "Pricing in Asia Vs. USA" along with Tim Smith of Wiglaf Pricing
September 13, 2011 : Mr Mahajan delivers the 1st distinguished Engineering lecture at Illinois Institute of Technology in Chicago and later a Manaqement lecture on Value Creation
May 25-26, 2011 : Mr Mahajan opens Suite (Summit for US India Trade and Economics) in New York
March 11, 2011 : Mr Gautam Mahajan spoke at Asian School of Business on Value Creation
February11-12, 2011 : Mr Mahajan opens IACC’s  7th Indo Us Economic Summit
January19, 2011 : Mr Mahajan honoured by Marwah Film City
December 10, 2010 : Mr Mahajan addresses Calcutta Management Association
December 1, 2010 : Mr Mahajan hosts Terex Chairman and CEO with IACC
November 19, 2010 : Mr Mahajan spoke at the National HRD Network conference on Total CVM and role of HRD
August 23, 2010 : Business India Institute of Finance Launch. Mr Mahajan on Advisory Board
August 6, 2010 : Mr Mahajan spoke at the TIE National HRD Network conference on Total CVM
February 20th, 2010 TV Show : NDTV show with Mr Mahajan on CVM
January 29, 2010 : Mr Mahajan spoke at Custommerce conference in Mumbai
September 30, 2009 : Mr Gautam Mahajan is elected first National VP of Indo-American Chamber of Commerce
August 2009 : Godrej Properties employs India’s first Chief Customer Officer
June 2009 : CVF completes the second Total CVM intervention
October 6, 2008
:
Gautam Mahajan spoke in Chester UK to Customers of leading European companies on Total Customer Value Management and co-creating Customer experience and to discuss what their supplier can do to increase value creation for the Customers. This will lead to a supplier Customer partnership and synergy.
October 3, 2008 : Gautam Mahajan will conduct a one day workshop with Business and Marketing heads of Pahwa Enterprise, a fast growing Indian multinational with presence in Asia, the Americas and Europe.
September 19, 2008
: Customer Circles meet at Godrej, mentored by Gautam Mahajan
September 13, 2008
: Customer Circles meet at Tata Fertilser
August 27, 2008
:
With FICI, Total CVM holds a CEO roundta
July 2008
: Total CVM finishes highly successful engagement at Tata Power. Contact: Ashok Sethi of  Tata Power for information
June 2008
: Gautam Mahajan commences a Total CVM exercise with a software company in Los Angeles USA
June 2008
: Mr Mahajan renews agreement with CVM Inc. in Sao Paola, Brazil
May 2008
:

Total CVM signs contract with Tata Fertiliser. This is a repeat contract

May 2008
: Godrej Total CVM contract commences
February 2008 : Mr Mahajan spoke at Orlando Florida at Nova Pak USA
January 2008 : Total CVM commences engagement with Tata Power
January 2008 : CVM speech at Malaga Spain
November 2007 : Tata Chemicals engagement ends (Contact R. Mukundan at Tata Chemicals)
 
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