Customer Value Foundation.gif

Our mails from to you, are going into your spam folder.

Please choose the email provider or spam filter that you use from the list below and follow the instructions to whitelist emails from Customer Value Foundation  

Most Common Providers






Other Email Providers








Spam Sleuth

Cloudmark SpamNet


Spameater Pro




Spam Inspector

Other providers



Spam Interceptor



Go to keyword: Mail Controls.

Select the screen name we're sending your e-mails to.

Click Customize Mail Controls For This Screen Name.

Version 9.0:

Open your latest e-mailfrom Customer Value Foundation.

Click the Add Address button (on the right) to add to your "People I Know" list.

Alternatively, you can just send an e-mail to: and that will add us to your "People I Know" list automatically. To do this:

Open your latest e-mail from Customer Value Foundation.

Click the Reply button (it's in the top right corner).

A new email window opens with the wrong address in the "Send To" box.

Replace the address in the Send To box with

Click Send Now (in the top right corner).

Even if the e-mail you send doesn't get through to us, the act of sending

it does the job of putting us into your "People I Know" list.

Clean My Mailbox:

If email from Customer Value Foundation is filtered, from the spambox,

click on the white "W" icon on the left column of the mailing.

When the pop-up window comes up, simply click the Add to Whitelist button.

Alternative whitelisting methods:

* Click on the White List button.

Add: to the bottom of your existing list.

Click the Submit List button.

Cloudmark SpamNet:

Select Cloudmark | Options... from the Cloudmark SpamNet toolbar in Outlook.

Click Advanced.

Go to the Whitelist tab.

Click the Add button.


Click OK.

Click OK.

Click Yes.

Click OK.


Click on Address Book (it's over on the left, below your Folders).

When your Address Book opens, click the Add button.

On the Add Contact screen, find the Internet Information box.

Enter into the top Email box.

Click Save.


To whitelist emails from Customer Value Foundation you just need to add us as a contact.

To create a contact:

1. Click Contacts along the left side of any page.

2. Click the New Contact button in the top-left corner of the Contact Manager.

3. Enter into the email address field.

Hotmail & Windows Live:

Click the Options link, on the main menu tabs, then Safe List.

Type: in your Safe List.

If you see a message that should not be in your Junk Mail folder, click

'This is not Junk Mail' to avoid having e-mail from the same source sent to

the Junk Mail folder in the future.


Click the Addresses tab.

Click New.


Make sure 'Accept Mail From This Address' is selected under Receiving Options.

Uncheck 'Display in People Picker' under Other options.

Click Submit.

Click OK.


Click Friends from the toolbar.

Click Add.


Click OK.


Click Tools, then Blacklist & Friends.

Click Add... on the right, the Friends list side.

Make sure Plain email address is selected.


Click OK.

Click OK.

McAfee Spamkiller:

Click Friends from the sidebar.

Click Add.


Click OK.


Click on Settings: E-mail | Junk e-mail (it's at the bottom left of the screen, just above Calendar)

On the E-mail settings screen, click Junk E-Mail Guard.

Select Safe List.

In the space provided under "Add people to the safe list", enter

Click Add.


Check your 'Probably Spam' folder.

If you see that email from Customer Value Foundation was incorrectly filtered out,

select it, and click the 'Move to Inbox and Mark as Not Spam' button.

Outlook 2003/2007:

Right click on email in your inbox.

Select "Junk E-Mail".

Click add sender to safe senders list.

Click add sender's domain to safe senders list.

The address:


Add the following entry to your user_prefs file, which is found in the

.spamassassin subdirectory on your web/mail server:


Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.

If you have no user_prefs file in this subdirectory, create one:


Click the Configure button.

Go to the Known Senders tab.

Click Add under 'Known Good Senders and Recipients'.


Click OK.

Click OK.


Open your browser and go to:

Log into your SpamCop account.

Click on the Options icon in the toolbar.

Under Mail Management (in the middle), click SpamCop Tools.

Select Manage your personal whitelist.

Near the bottom, where it reads "Click here to add to your whitelist", click on Click here.

Enter in the first empty slot.

Click Submit.

Spameater Pro:

Click Filters from the sidebar.

Click the Approved Senders tab.

Click Add Filter.

Type: under Address.

Choose 'Full Email Address' under Address Type.

Select Email Domain.

Click OK.

Spam Inspector:

Select Spam Inspector, then 'Manage Friends List'

from either the Spam Inspector toolbar or from the Outlook menu.

Make sure Email is selected under 'Add a New Friend'.


Click the >> button.

Click Close.

Spam Interceptor:

Follow the Trusted link under > Authentication Lists. Enter the email


Click Add.


On the Spamkiller sidebar, click Friends.

Click Add.

Enter and click the OK button.


Click on the SpamPal system tray icon with the right mouse button.

Click 'Add to Whitelist' from the menu.


Click Add.

Spam Sleuth:

Select File, then Configure.

Go to the Friends category.

Make sure Active is checked.

Type: on a line by itself in the entry field.

Click OK.


Go to your Verizon Inbox.

Click Options.

Select the Block Senders tab (near the top of the screen).

On the Block Senders screen, you'll see both a "Block Sender List" and

a "Safe List". In the space where it says "Enter e-mail address or sub

domain to always accept even if the domain is blocked", enter the address in the "From" line of your most recent Customer Value Foundation email..

Yahoo! Mail

Open your Yahoo! mailbox.

Click Mail Options.

Click Filters.

Click Add Filter.

In the top row, labeled 'From header:' make sure Contains is selected in the

pull-down menu. Click in the text box next to that pull-down menu, then enter

the address: At the bottom, where it says

"Move the Message To:" select Inbox from the pull-down menu.

Click the Add Filter button again.

If email from Customer Value Foundation has been filtered to your "bulk" folder, simply

open the message and click on the "This is not Spam" link next to

the "From" field.

Other providers:

If email from Customer Value Foundation is being filtered, try adding to your Address Book or Contact list.

If this option is not available, try moving the message to your 'inbox' or

forwarding the message to yourself.

If subsequent messages continue to be filtered, call or e-mail your ISP's

technical support and ask how you can be sure to receive all e-mail from

Domain: If they need to know the domain we're mailing from, tell them: