OUR ASSOCIATES
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Gautam Mahajan, President Customer Value Foundation, India
Mr. Gautam Mahajan, Founder Editor of the Journal of Creating Value jcv.sagepub.doc and President of Customer Value Foundation is the leading global thought leader in Total Customer Value Management. Mr Mahajan worked for a Fortune 50 company in the USA for 17 years and had hand-on experience in consulting, training of leaders, professionals, managers and CEOs from numerous MNCs and local conglomerates like Tata, Birla and Godrej groups. He is also the author of widely acclaimed books “Customer Value Investment: Formula for Sustained Business Success”, “Total Customer Value Management: Transforming Business Thinking.” and " Value Creation: The Definitive Guide for Business Leaders".
He was President, of the Indo-American Chamber of Commerce, and was Chairman, PlastIndia Committee, Vice President All India Plastics Manufacturers Association, Trustee Plastics Institute of America. He was a member of the US India think tank. He was Chairman of the US India Economics Relations Forum. Among his honors is a Fellowship from Harvard Business School and Illinois Institute of Technology. He also has 18 US patents. He was honored by the Illinois Institute of Technology with its Distinguished Alumni award in 2001. Recently, he spoke at the Center for American and International Law in Dallas to an audience of 35 countries on India, and at Berlin in 2006 at the European Fine Chemicals Conference, and in 2011 in New York, Akron, Columbus, Denver, Chicago and California. He spoke to CEO’s from 26 European companies in 2008. He was written up in the Wall Street Journal. He also gave the first Distinguished Engineering lecture at Illinois followed by a Distinguished Management lecture. In September 2011, he spent time in the US talking about Indo-US relations and how to improve them.
Mr Mahajan is a graduate of IIT Madras, where he was an Institute Merit Scholar, has a Master’s degree in Mechanics and has completed his PhD coursework from the Illinois Institute of Technology, and an MBA from Suffolk University. |
Led by Ray Kordupleski, President Customer
Value Mangement Inc. USA
Customer Value Foundation (CVF) through
CVM, Inc. has a network of associates throughout the
world that work with its clients to achieve maximum
customer, people, and business impact using the customer
value management approach. Each of the associates has
its own strengths, but when the complementary experience,
talents and programs are blended together to serve clients,
the result is a world-class consulting team. |
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Headed by Ray Kordupleski, unquestionably
the Father of Customer Value Management as we know it
today, and CVF’s chief mentor is the premier US
company adding value to clients through CVA (Customer
Value Added). |
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Founded by Ray Kordupleski and Rodger
Gallagher, CVM is located in New Zealand and uses
the Customer Value Added (CVA) approach to customer
value management. The company provides proven tools
for businesses to establish customer loyalty and market
share targets, set improvement priorities, then deliver
the predicted business results. CVM is directly responsible
for web-based surveys conducted by CVM, Inc. |
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Customer Value
Management, Latin America (CVMLA) (www.cvmla.com.br) Phone : (55) (11) 3841 9030 |
Founded by Ray Kordupleski and Marcelo
Chanis, CVMLA is located in Brazil with a stated
mission of helping clients in Latin America leverage
and sustain competitive advantage through the strategic
deployment of customer satisfaction data and information.
CVMLA combines global expertise in CVA methodology with
a deep understanding of the local markets and their
specific clients' needs. CVMLA provides market research
expertise for CVM, Inc. currently headed by Sandro Cimatti – Managing Partner
(CVA Solutions) |
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Founded by Colin
Bates and based in the UK, Customer Champions has
a proven track record of providing business benefits
through working with clients to ensure that the value
of their customers is fully realized. The company has
been responsible for the rollout and management of a
variety of customer value management programs throughout
Europe. Customer Champions' expertise in linking the
customer- value approach to other business concepts,
especially in a multicultural context, has proven invaluable
to CVM, Inc.'s clients. |
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Founded by Dick
Mathews in 1968, Mathews & Company has specialized
since 1975 in information technology-based customer
satisfaction surveys, benchmarking and improvement planning.
Using its innovative "How're We Doing?" services,
Mathews & Company has helped its clients, ranging
from Fortune 100 to small business to government, improve
customer satisfaction, customer retention and competitiveness.
In many instances, the company has teamed effectively
with Ray Kordupleski to implement customer value management
survey and improvement processes to meet the needs of
both their domestic and international clients. |
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Founded by Nick
Fisher, ValueMetrics specializes in the use of performance
measurement to help organizations prosper and operate
more effectively. ValueMetric's expertise in acquiring,
analyzing and interpreting customer data in a statistical
context is an integral part of CVM, Inc.'s global consulting
practice. |
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Vogel & Vogel, Inc. is a software
development firm that provides technology-based solutions
for measuring and implementing customer value management
programs. Its CV Manager product is designed to provide
tools for viewing, analyzing, and reporting customer
value data, as well as helping to extract important
strategic intelligence from that data. |
