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OUR ASSOCIATES |
Gautam Mahajan, President Customer Value Foundation, India
Gautam Mahajan is the thought leader in Creating Value,Customer Value, strategy, general management, innovation and globalisation. He is President of Inter-Link Services and Customer Value Foundation to help companies with Customer Value and Value Creation. He has proved quantitatively with the Tatas that Values create Value!
He is Founding Editor of the Journal of Creating Value jcv.sagepub.doc.
His books, Value Creation: The Definitive Guide for Business Leaders, Total Customer Value Management: Transforming Business Thinking, How Creating Customer Value Makes You a Great Executive and Customer Value Investment: Formula for Sustained Business Success are best sellers.
Read more...
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Headed by Ray Kordupleski, unquestionably
the Father of Customer Value Management as we know it
today, and CVF’s chief mentor is the premier US
company adding value to clients through CVA (Customer
Value Added). Customer Value Foundation (CVF) through
CVM, Inc. has a network of associates throughout the
world that work with its clients to achieve maximum
customer, people, and business impact using the customer
value management approach. Each of the associates has
its own strengths, but when the complementary experience,
talents and programs are blended together to serve clients,
the result is a world-class consulting team. |
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Founded by Ray Kordupleski and Rodger
Gallagher, CVM is located in New Zealand and uses
the Customer Value Added (CVA) approach to customer
value management. The company provides proven tools
for businesses to establish customer loyalty and market
share targets, set improvement priorities, then deliver
the predicted business results. CVM is directly responsible
for web-based surveys conducted by CVM, Inc. |
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Founded by Ray Kordupleski and Marcelo
Chanis, CVMLA is located in Brazil with a stated
mission of helping clients in Latin America leverage
and sustain competitive advantage through the strategic
deployment of customer satisfaction data and information.
CVMLA combines global expertise in CVA methodology with
a deep understanding of the local markets and their
specific clients' needs. CVMLA provides market research
expertise for CVM, Inc. currently headed by Sandro Cimatti – Managing Partner
(CVA Solutions) |
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Founded by Colin
Bates and based in the UK, Customer Champions has
a proven track record of providing business benefits
through working with clients to ensure that the value
of their customers is fully realized. The company has
been responsible for the rollout and management of a
variety of customer value management programs throughout
Europe. Customer Champions' expertise in linking the
customer- value approach to other business concepts,
especially in a multicultural context, has proven invaluable
to CVM, Inc.'s clients. |
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Founded by Dick
Mathews in 1968, Mathews & Company has specialized
since 1975 in information technology-based customer
satisfaction surveys, benchmarking and improvement planning.
Using its innovative "How're We Doing?" services,
Mathews & Company has helped its clients, ranging
from Fortune 100 to small business to government, improve
customer satisfaction, customer retention and competitiveness.
In many instances, the company has teamed effectively
with Ray Kordupleski to implement customer value management
survey and improvement processes to meet the needs of
both their domestic and international clients. |
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Founded by Nick
Fisher, ValueMetrics specializes in the use of performance
measurement to help organizations prosper and operate
more effectively. ValueMetric's expertise in acquiring,
analyzing and interpreting customer data in a statistical
context is an integral part of CVM, Inc.'s global consulting
practice. |
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Vogel & Vogel, Inc. is a software
development firm that provides technology-based solutions
for measuring and implementing customer value management
programs. Its CV Manager product is designed to provide
tools for viewing, analyzing, and reporting customer
value data, as well as helping to extract important
strategic intelligence from that data. |
